Thank you for visiting and shopping with Red Truss Limited. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 1 to 3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, especially for larger household items.
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | 3-5 business days | Calculated at checkout |
| Expedited Shipping | 1-2 business days | Calculated at checkout |
Note: Please ensure your delivery address is correct and accessible for the delivery of bulky or heavy household goods.
Red Truss Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We take great care in packaging our household items securely. However, if your order arrives damaged:
Please take clear photos of the damaged item and the packaging.
Contact us immediately at [email protected] with your order number and the photos.
Save all packaging materials and damaged goods before filing a claim, as the carrier may need to inspect them.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
If you have any questions or concerns regarding your order’s shipment, please reach out to us:
Email: [email protected]
